How to Know if You Are Blacklisted in UAE

MONA: I left Dubai 5 years ago and worked in Qatar. I have an outstanding balance of 3,400AED unpaid credit card debt. Admittedly, it's my fault for not doing follow-up to settle that amount. I can only ponder, the running interest would be more than the principal owed. When I applied for that card, I did not remember signing a blank cheque as a guarantee as supposed to what they are doing now in order to file a case in the police. Now my issue is, I have a new job offer back to Dubai and I'm quite apprehensive because I may not be allowed to enter the country. I've heard a lot of horror stories about people going straight to prison after they landed in Dubai because of credit card and bank loan.  What should I do in order to ensure that I will not be in trouble.
ANSWER: The easiest way to know if you are blacklisted in the UAE is to check if you have a case complaint in police station. Send a passport copy to your family or a friend living in Dubai with authorization letter to enquire. Police department may or may not disclose the reason if there is any since this is personal matter, at least give it a try. It’s better to have a peace of mind than not doing anything at all. You can also reach out to the immigration office, contact details below.

If there is a record on file.  You need to contact the bank and negotiate a payment plan to lift the blacklist from immigration.


Their office can be reached from anywhere, any time online, phone, chat, mobile apps, kiosks, or in person across our locations in Dubai.

Call Center (Amer Service) They have a 24-hour toll-free 'AMER service' for complaints, suggestions and enquiries available via voice, fax, e-mail and e-chat.

Amer online chat is available from 10 AM to 5 PM (EST), from Sunday to Thursday - 5 days a week. Closed on Friday, Saturday and UAE public holidays.

Toll free UAE: 8005111
Toll Free (Int.): +971 4 313 9999
Telephone (International) : +9714 5011111
Fax: +9714 5011111
E-Mail: amer (at)

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About the Author
RAFAEL ROXAS is an OFW and Entrepreneur. He is an active digital nomad that helps individual, start-ups and SME's establish their brand. He started the project for Filipino community PinoyHow Q&A, training and information hub.

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